Billing, Cancellation and Refund Policy

Billing cycle

Monthly subscriptions are billed in advance on the date shown at checkout and on the corresponding date each month. The Free plan has no monthly subscription charge and carries a 3% Canopy booking fee. Paid plans carry 0% Canopy booking commission. Stripe and payment-network fees remain separate.

Stripe processes guest payments to the operator's merchant account. The operator is the merchant of record for stays. Refunds flow through Stripe subject to Stripe's settlement schedule. Stripe processing fees are deducted before deposit and are separate from Canopy's booking fee: 3% on the Free plan and 0% on paid plans.

Trials

The current trial period is 14 days unless signup states otherwise. A trial converts to a paid plan only if that conversion and its price were disclosed and Customer supplied a valid payment method. Otherwise, billing setup is required before paid use continues.

Cancellation

Customer may cancel through available billing settings or by emailing hello@hostwithcanopy.com. Cancellation is effective at the end of the already-paid billing period unless Canopy confirms an earlier date. Transaction fees already incurred and amounts already due remain payable.

Refunds and credits

Subscription fees and booking fees are non-refundable once charged, except where required by law, for a duplicate or incorrect Canopy charge, or where Canopy expressly agrees in writing. Cancelling mid-cycle does not create a prorated refund.

Guest booking refunds are the operator's responsibility and follow the operator's guest-facing cancellation policy. This policy does not replace it.

A card issuer may reverse a transaction through a chargeback regardless of the operator's cancellation policy. Chargeback fees are the operator's responsibility.

Plan changes and proration

• An upgrade may take effect immediately and may be prorated for the remaining cycle.
• A downgrade ordinarily takes effect at the next renewal date.
• Usage above a lower plan's limits must be resolved before a downgrade completes.
• The checkout or billing portal will show the effective date and charge before confirmation.

Taxes

Prices are in Canadian dollars and exclude GST/HST and other applicable taxes unless expressly stated. Canopy will add and remit taxes where legally required. Customer must provide accurate address, exemption, and registration information.

Failed payments

Canopy or Stripe may retry a failed payment and send billing notices. Canopy may restrict paid features or suspend service while an amount remains overdue and may downgrade or terminate an account after at least 14 days' notice, unless law requires a different process.

Data on exit

Customer should export needed records before cancellation. On written request made before termination or within 30 days afterward, Canopy will make the then-available machine-readable export reasonably available. Canopy may then delete data from active systems, subject to legal retention and ordinary provider backup cycles.

Billing questions

Report a suspected billing error promptly to hello@hostwithcanopy.com with the organization name, invoice date, and disputed amount. Do not send full payment card details by email.